The International Institute For  Self-Help Holistic Therapies Ltd.

Assertiveness

Assertiveness is the state of mind and the skills that enable some people to behave in a bold and self-confident manner.

Some people have a very difficult time in their interpersonal relations for complex and various reasons:

• Limiting beliefs about their own capacities
• Low self-esteem
• Guilty feelings
• Bad self-image
• Fear of expressing their own needs and opinions
• Fear of saying “No”
• Inability to face the frustrations of others
• Fear of offending others
• Fear of other people’s reactions
• Fear of their own aggressiveness
• Inability to face an angry or bullying person
• Inability to handle an aggressive person
• Inability to handle a passive or submissive person
• Inability to perform active listening

Intended outcomes:

• Giving and receiving the right feedback
• Recognizing passive, aggressive and submissive behaviour
• Recognizing inner conflicts
• Understanding the rights of others
• Acknowledging one’s own needs and rights
• Expressing one’s own feelings and opinions
• Learning to say “No” to unrealistic demands
• Capacity to define who is the owner of a problem
• Understanding outside influence in one’s limitations
• Mastering negotiations techniques
• Enhancing self-image and self-confidence
• Learning self-confident language and body language
• Handling criticism
• Giving constructive criticism
• Handling conflict, confrontation, aggression
• Learning strategies for effective meetings
• Learning to praise and value viewpoints
• Building a more harmonious and productive workplace
• Dealing with negative team members
• Disciplining team members

Tools and techniques

Voice Technology eliminates limiting beliefs, negative cognitions, unreasoned fear and anxiety, disruptive emotional states.

Neurolinguistic programming (negotiations, language and behavioural skills)

Dr Thomas Gordon’s active listening and language effectiveness

Penny Tompkins and James Wiley’s Clean Language